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operations:documentation.monitor_hart15
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operations:documentation.monitor_hart15 [2014/07/10 00:45] Jim Lovell [Monitoring the Hart15m] |
operations:documentation.monitor_hart15 [2015/02/19 10:50] (current) Ellen Manning [If there's a Field System problem] |
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| ====== Monitoring the Hart15m (Ht) ====== | ====== Monitoring the Hart15m (Ht) ====== | ||
| - | To bring up the eRemoteCtrl display for the Hart 15m (Ht), Choose it from the Applications menu on the desktop. When you start, you'll be asked for a username and a password. The username is auscope and the password is the usual one. This is a monitoring-only account so commands won't be accepted. Please use eRemoteCtrl to record the log and run a log monitor, so you can identify and respond to problems. | + | To bring up the eRemoteCtrl display for the Hart 15m (Ht), Choose it from the Applications menu on the desktop. When you start, you'll be asked for a username and a password. The username is auscope and the password is the usual one. This is a monitoring-only account so commands won't be accepted. Please [[operations:documentation.logmonitor_eremotectrl|use eRemoteCtrl to record the log and run a log monitor]], so you can identify and respond to problems. |
| - | Make sure you have the eRemoteCtrl Chat window open and also a Skype chat session going that includes Hart. Please also make sure you know the contact details for Hart people if you need to call someone. | + | Make sure you have the [[operations:documentation:eremote_chat|eRemoteCtrl Chat window]] open and also a Skype chat session going that includes Hart. Please also make sure you know the contact details for Hart people if you need to call someone. |
| You can see the 15m telescope on it's webcam: [[http://www.hartrao.ac.za/ht15m_liveview.php|Hart 15m webcam]] | You can see the 15m telescope on it's webcam: [[http://www.hartrao.ac.za/ht15m_liveview.php|Hart 15m webcam]] | ||
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| A schedule summary file should be available in the control room. Use eRemoteCtrl to check that sources are being observed as scheduled. | A schedule summary file should be available in the control room. Use eRemoteCtrl to check that sources are being observed as scheduled. | ||
| - | Hart is set up to send a text message to Jonathan Quick if there's an alarm and he will respond to these. You can confirm that the alarm has been seen and acted on by using the eRemoteCtrl chat session as a first point of contact (Jon will appear as username 'remote' in the chat, we are 'auscope'). Failing that, try the Skype session. If after say 30 mins you haven't seen a response, try Jon's mobile or home phone number as a last resort. Please note that the local time at Hart is UT+2. | + | Hart is set up to send a text message to Jonathan Quick if there's an alarm and he will respond to these. You can confirm that the alarm has been seen and acted on by using the [[operations:documentation:eremote_chat|eRemoteCtrl chat]] session as a first point of contact (Jon will appear as username 'remote' in the chat, we are 'auscope'). Failing that, try the Skype session. If after say 30 mins you haven't seen a response, try Jon's mobile or home phone number as a last resort. Please note that the local time at Hart is UT+2. |
| - | There is a possibility that the Field System computer at Hart might have a problem. In this case the text messaging alarm system won't work and Jon won't be notified of an error. Our log monitor's 'watchdog' will ring an alarm if it sees no Field System activity for 15 mins. If this occurs, either the network connection has dropped out or the Field System has a problem: | + | There is a possibility that the Field System computer at Hart might have a problem. In this case the text messaging alarm system won't work and Jon won't be notified of an error. Our [[operations:documentation.logmonitor_eremotectrl|log monitor's]] 'watchdog' will ring an alarm if it sees no Field System activity for 15 mins. If this occurs, either the network connection has dropped out or the Field System has a problem: |
| ==== Is it the network? ==== | ==== Is it the network? ==== | ||
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| ==== If there's a Field System problem ==== | ==== If there's a Field System problem ==== | ||
| - | If you're sure the network is OK but the Field System has stopped working, please contact Jonathan by phone. | + | If you're sure the network is OK but the Field System has stopped working, please contact Jonathan/Hart observing team as follows: |
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| + | 1) send an email to Jon (jon@hartrao.ac.za) and if he doesn't answer within one hour | ||
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| + | 2) call him +27 82 972 6649 | ||
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| + | Any operator should be contactable at +27 12 301 3100 | ||
/home/www/auscope/opswiki/data/attic/operations/documentation.monitor_hart15.1404953138.txt.gz · Last modified: 2014/07/10 00:45 by Jim Lovell
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