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operations:documentation.monitor_hart15
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operations:documentation.monitor_hart15 [2014/07/10 02:28] Jim Lovell |
operations:documentation.monitor_hart15 [2015/02/19 10:50] (current) Ellen Manning [If there's a Field System problem] |
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| Hart is set up to send a text message to Jonathan Quick if there's an alarm and he will respond to these. You can confirm that the alarm has been seen and acted on by using the [[operations:documentation:eremote_chat|eRemoteCtrl chat]] session as a first point of contact (Jon will appear as username 'remote' in the chat, we are 'auscope'). Failing that, try the Skype session. If after say 30 mins you haven't seen a response, try Jon's mobile or home phone number as a last resort. Please note that the local time at Hart is UT+2. | Hart is set up to send a text message to Jonathan Quick if there's an alarm and he will respond to these. You can confirm that the alarm has been seen and acted on by using the [[operations:documentation:eremote_chat|eRemoteCtrl chat]] session as a first point of contact (Jon will appear as username 'remote' in the chat, we are 'auscope'). Failing that, try the Skype session. If after say 30 mins you haven't seen a response, try Jon's mobile or home phone number as a last resort. Please note that the local time at Hart is UT+2. | ||
| - | There is a possibility that the Field System computer at Hart might have a problem. In this case the text messaging alarm system won't work and Jon won't be notified of an error. Our log monitor's 'watchdog' will ring an alarm if it sees no Field System activity for 15 mins. If this occurs, either the network connection has dropped out or the Field System has a problem: | + | There is a possibility that the Field System computer at Hart might have a problem. In this case the text messaging alarm system won't work and Jon won't be notified of an error. Our [[operations:documentation.logmonitor_eremotectrl|log monitor's]] 'watchdog' will ring an alarm if it sees no Field System activity for 15 mins. If this occurs, either the network connection has dropped out or the Field System has a problem: |
| ==== Is it the network? ==== | ==== Is it the network? ==== | ||
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| ==== If there's a Field System problem ==== | ==== If there's a Field System problem ==== | ||
| - | If you're sure the network is OK but the Field System has stopped working, please contact Jonathan by phone. | + | If you're sure the network is OK but the Field System has stopped working, please contact Jonathan/Hart observing team as follows: |
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| + | 1) send an email to Jon (jon@hartrao.ac.za) and if he doesn't answer within one hour | ||
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| + | 2) call him +27 82 972 6649 | ||
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| + | Any operator should be contactable at +27 12 301 3100 | ||
/home/www/auscope/opswiki/data/attic/operations/documentation.monitor_hart15.1404959285.txt.gz · Last modified: 2014/07/10 02:28 by Jim Lovell
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