To bring up the eRemoteCtrl display for the Hart 15m, Choose it from the Applications menu on the desktop. When you start, you'll be asked for a username and a password. The username is auscope and the password is the usual one. This is a monitoring-only account so commands won't be accepted. Please use eRemoteCtrl to record the log and run a log monitor, so you can identify and respond to problems.

Make sure you have the eRemoteCtrl Chat window open and also a Skype chat session going that includes Hart. Please also make sure you know the contact details for Hart people if you need to call someone.